Privacy Policy

GoodHelper is a home-services platform operating in Johor Bahru and surrounding areas (registered with SSM · JM0995095-W). This policy covers the GoodHelper customer and provider apps and this website. When we say "we", "us" or "GoodHelper", we mean this business.

We only collect what we need to run the service properly:

• Account details — your name, phone number, email and service address when you sign up or book.
• Booking details — the service you choose, timing, notes to your pro, and your history with us.
• Location — while you have an active booking, so we can dispatch a nearby pro and show live tracking and ETA.
• Payment information — handled securely by our payment provider inside the app. We do not store your full card or bank numbers.
• Messages and support — what you send us on WhatsApp, in-app chat or by email.
• Device and usage — basic technical data (like device type and app activity) that helps the app work and stay secure.

We use your information to:

• Create your account and let you book and manage services.
• Match your job to a suitable nearby pro and dispatch them to your address.
• Show live tracking, ETA and job updates.
• Process payments and hold them safely in escrow until the job is done.
• Provide support, verify pros, and keep everyone safe.
• Improve the service and meet our legal, tax and safety obligations.

We never sell your personal information. We share it only when it's needed to do the job:

• Your assigned pro — the details they need to reach you and complete the work, such as your name, contact and address.
• Payment providers — to process your payment securely.
• Trusted service providers — companies that help us run the app (for example hosting, maps and notifications), bound to protect your data.
• Legal and safety — authorities or advisors where the law requires it, or to protect people from harm.
• Business changes — if the business is reorganised, your data may transfer under the same protections.

Location is used only around an active booking — to find a nearby pro and show tracking and ETA to your door. You control location access through your device settings, and turning it off may limit some features.

This marketing website keeps things light. Your language and theme choices are stored on your own device so the site remembers them. We may use basic, privacy-respecting analytics to understand what's useful and improve the site. We don't use it to build advertising profiles about you.

We keep your information for as long as your account is active and while we need it to provide the service. After that we keep only what the law requires (for example tax records), then delete or anonymise the rest.

We use reasonable technical and organisational safeguards to protect your information, and payments are held in escrow until a job is completed. No method of storage or transmission is ever completely secure, but we work to keep your data safe and to act quickly if something goes wrong.

Under the PDPA, you can:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that's wrong or out of date.
• Withdraw your consent or ask us to limit how we use your data.
• Ask us to delete your account and data, subject to legal requirements.

GoodHelper is meant for adults. Our app accounts are for people aged 18 and over, and the service isn't directed at children.

As GoodHelper grows, we may update this policy. We'll change the "last updated" date above, and for important changes we'll let you know in the app.

Questions about your privacy or this policy? Message us on WhatsApp at 014-911 0293 and a real person from our Johor Bahru team will help. GoodHelper — SSM · JM0995095-W.