Terms of Service

These terms are between you and GoodHelper (SSM · JM0995095-W), a home-services platform in Johor Bahru. By creating an account, booking a service, or using this website, you agree to these terms. If you don't agree, please don't use the service.

GoodHelper connects households in Johor Bahru with independent local pros — cleaners, aircon techs, electricians, plumbers, beauticians and more. We provide the platform that handles booking, fixed pricing, secure payment and live tracking. The pro carries out the actual work.

This website is for information only. You can't book or pay on the web — bookings, payments and tracking all happen inside the GoodHelper app.

When you use the app, you agree to:

• Be 18 or older and able to enter into an agreement.
• Give accurate details, including your correct address and contact number.
• Keep your login safe and let us know if someone else uses your account.
• Use the service lawfully and treat pros with respect.

Prices are set by the platform and shown to you before you book — no haggling and no surprise quotes. The price covers the service described at booking. If the job turns out to need extra work or materials, your pro will let you know, and any additional work may need a separate booking or agreement.

You pay securely inside the app. Your payment is held in escrow and only released to the pro after the job is completed. GoodHelper keeps a service fee from each completed job; the rest goes to the pro. Any refunds are handled through the app based on what happened with the booking.

Plans change — you can reschedule or cancel a booking through the app. If you cancel very close to the appointment or after a pro is already on the way, a fee may apply to fairly cover their time. The app will always show you the details before you confirm.

Pros on GoodHelper are independent contractors, not our employees. You keep 85% of every completed job, with weekly payouts. You're responsible for doing quality work, showing up as agreed, having the right tools and permits for your trade, and following the law. Additional provider terms may apply when you join.

To keep every visit smooth and safe, please:

• Give safe, reasonable access to your home at the booked time.
• Provide an accurate address and any details the pro needs.
• Treat pros fairly and don't ask for anything unlawful or unsafe.
• Raise any problem with the work through the app so we can help sort it out.

After a job you may be asked to rate and review your pro. Please keep it honest and fair. We may remove content that is abusive, misleading or breaks the law, so the ratings stay useful for everyone.

GoodHelper is a growing service in Johor Bahru. We work hard to keep it running well, but we can't promise it will always be available or uninterrupted, and features may change as we improve. The service is provided on an "as is" basis.

GoodHelper provides the platform and carries out checks on pros before they join, but the pros are independent and responsible for their own work. To the extent allowed by Malaysian law, GoodHelper is not liable for indirect or unforeseeable losses. Nothing in these terms removes rights you have that can't be excluded by law.

We may update these terms as GoodHelper grows. We'll update the "last updated" date above, and for important changes we'll let you know in the app. Continuing to use the service means you accept the updated terms.

These terms are governed by the laws of Malaysia, and any disputes fall under the jurisdiction of the courts of Johor.

Questions about these terms? Message us on WhatsApp at 014-911 0293 and our Johor Bahru team will help. GoodHelper — SSM · JM0995095-W.