Refund & Cancellation Policy

If no pro accepts your job within the matching window, your booking is cancelled automatically and you are refunded in full — there's nothing you need to do.

Plans change. Once a pro has accepted your job, this is how it works:

• More than 24 hours before the start time — cancel for free and receive a full refund, or reschedule at no charge.
• Less than 24 hours before the start time — a 50% cancellation fee applies to cover your pro's reserved time, and the remaining 50% is refunded.
• After your pro has set off or arrived — the booking is non-refundable, as the work has effectively begun.
• To cancel or reschedule, use the GoodHelper app or message us on WhatsApp.

We want every job done right.

• If you're not satisfied, tell us within 24 hours of completion and we'll arrange a re-do of the affected work at no extra cost.
• If a fair re-do isn't possible, we'll review the booking and may issue a partial or full refund depending on what was delivered.

• Refunds are returned to your original payment method — FPX, card or Touch 'n Go eWallet — or, if you prefer, to your GoodHelper wallet.
• Wallet balance can be used for future bookings or refunded to your original payment method; it can't be withdrawn to a bank account directly.
• Please allow 3–7 business days for a refund to appear, depending on your bank or e-wallet provider.
• Promotional credit and first-booking discounts have no cash value and are not refundable.

Need help with a cancellation or refund? Message us on WhatsApp at 014-911 0293 or email info@goodhelper.my. GoodHelper Home Services — SSM · JM0995095-W, 21, Jalan Sagu 16, Taman Daya, 81100 Johor Bahru, Johor.