Service Delivery & Returns Policy

We provide services — cleaning, aircon servicing and other home help — performed in person at your address by a verified pro. No physical goods are shipped, mailed or couriered, so no delivery or shipping fees ever apply.

• Service area — Johor Bahru, Skudai, Tebrau, Taman Daya and surrounding areas in Johor.
• Your pro arrives at the date and time you book. On the day, you can follow their live location and ETA in the GoodHelper app.
• If a confirmed pro can't make it, we'll reassign another nearby pro, or cancel and refund you in full if we can't.

Because a service can't be posted back, our equivalent of a return is putting the work right:

• If you're not happy with the result, tell us within 24 hours of completion and we'll arrange a free re-do of the affected area.
• If a re-do isn't suitable, a partial or full refund may be issued — see our Refund & Cancellation Policy.

Questions about a booking or a job that needs putting right? WhatsApp 014-911 0293 or email info@goodhelper.my. GoodHelper Home Services — SSM · JM0995095-W, 21, Jalan Sagu 16, Taman Daya, 81100 Johor Bahru, Johor.